Terms of service

Effective Date: 31 July 2026

Please read these Terms of Service carefully before using the Bloom Theory website or placing an order. By accessing our store or making a purchase, you agree to be bound by these terms.

1. About Us

Bloom Theory is an online retail store offering curated beauty, skincare, and self-care products. These terms govern your use of our website and any purchases made through it.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or that you have the consent of a parent or legal guardian, and that you have the legal capacity to enter into a binding agreement.

3. Products

We reserve the right to limit the sale of our products to any person, geographic region or jurisdiction at our discretion.

Product descriptions, images and pricing are subject to change without notice. We make every effort to display product colours and details accurately, however we cannot guarantee that your device's display will reflect the exact appearance of the product.

4. Pricing & Payment

All prices are displayed in the currency shown at checkout and are subject to change without notice.

We accept payment via the methods available at checkout. Payment must be received in full before your order is processed and dispatched.

Bloom Theory reserves the right to cancel any order where a pricing error has occurred, and will notify you and issue a full refund in such cases.

5. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

Once your order has been confirmed and payment received, you will receive an order confirmation email. This does not constitute acceptance of your order until it has been dispatched.

6. Shipping & Delivery

Shipping and delivery are governed by our [Shipping Policy], which forms part of these Terms of Service. Please review it before placing your order.

7. Returns & Refunds

Returns and refunds are governed by our [Return & Refund Policy], which forms part of these Terms of Service. Please review it before placing your order.

8. Intellectual Property

All content on this website — including text, images, logos, graphics and design — is the property of Bloom Theory and may not be reproduced, distributed or used without prior written permission.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Bloom Theory shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data or goodwill.

Our total liability to you for any claim arising from a purchase shall not exceed the amount paid for the relevant order.

10. Privacy

Your use of this website is also governed by our [Privacy Policy], which forms part of these Terms of Service. Please review it to understand how we collect and use your information.

11. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa. Any disputes arising from these terms or your use of our store shall be subject to the jurisdiction of the South African courts.

12. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website following any changes constitutes your acceptance of the revised terms.