Refund policy

Effective Date: 31 July 2026

Thank you for shopping with Bloom Theory. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing your order.

Eligibility for Returns

You may request a return within 14 days of receiving your order.

To qualify for a return, items must meet the following conditions:

Item is unused and unopened
Original packaging is intact and undamaged
Proof of purchase is provided

For hygiene reasons, we are unable to accept returns of opened or used beauty, skincare, or cosmetic products unless the item is defective or incorrect.

Non-Returnable Items

We cannot accept returns for:

Opened skincare products
Opened cosmetics
Used beauty tools
Gift cards
Clearance or sale items (unless defective)

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.

Please include the following in your message:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will arrange a replacement or refund where appropriate.

How to Request a Return

To initiate a return, please contact us at the email address below with your order number and reason for return. Our team will review your request and provide further instructions.

Please do not return items without first receiving confirmation from our team, as returns sent without authorisation may not be processed.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 3–5 business days of inspection. Please allow a further 5–10 business days for your bank or payment provider to reflect the amount.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged or incorrect.

We recommend using a trackable shipping method, as Bloom Theory cannot be held responsible for returned items that are lost or damaged in transit.

Multiple Item Orders

If your order contained multiple items shipped separately, please contact us specifying which item(s) you wish to return. Each item will be assessed individually in accordance with this policy.